All our products are covered by the warranty of two years in relation to manufacturing defects, while the connectors, either as a terminal for a complete product or as a spare, are products subject to wear and are covered under warranty for one year from purchase. In case of problems the product will be repaired or replaced with another one of equal value and functionality. The warranty is not valid if the failure is due to an accident, negligence, misuse, damage. Label Italy Srl does not recognize any damages arising from misuse of its products. In the case of products that require action in warranty, the customer must contact Label Italy Srl by e-mail or fax to agree the arrangements for replacements or repair.
How to make the return shipment of a product
After agree the replacement, please pack carefully the material so as to safeguard the products and wrappings from any damage, written or affixing labels. Send the goods by courier within 10 days, on pain the revocation of the right of withdrawal. The consumers has the right, within 10 working days of receipt of the goods, to exercise the right of recscission. The right is the option of returning the property purchased by the seller and the subsequent reimbursement of the price of purchase ( excluding the costs incurred in returning the property, Art. 5 paragraph 6 of DL n° 185 del 22-05-1999).
The right of withdrawal does not apply to products are opened by the customer.
For entitlement, it is important to have the following data:
Bank account information for receive the transfer (ABI – CAB – account number) by the owner’s invoice.